Tools

Climate Change Score Card (CCSC)

Climate Change Score Card (CCSC) is an adaptation of the Community Score Cards (CSC), a well known social accountability tool (Sekhar and Nair 2008c, NAHM 2000). CSC consolidates people’s opinion and facilitates an informed dialogue between communities and the local…

Improving Maternal Health Service Delivery

This manual is designed for community groups, NGOs and research institutions working in the health sector. This is specific to maternal health service delivery. The tool can be used to facilitate good governance through promotion of participation, transparency, accountability and…

Community Score Card (CSC)

The Community Score Card (CSC) process is a community-based monitoring tool that is a hybrid of the techniques of social audit, community monitoring and citizen report cards. Like the Citizen Report Card, the CSC process is an instrument to exact…

Citizen Report Card(CRC)

The CRC addresses critical themes in the delivery of public services such as access to services, quality and reliability of services, problems encountered by users of services and responsiveness of service providers in addressing these problems, transparency in service provisions…