Improving Consumer Voices and Accountability Evidence from Odisha SBM-G Programme

Introduction: While sanitation is considered as an important aspect of a human life process which inluences the overall health and development, the actual practice in India remains suboptimal. In this line every household ought to be provided with access to toilet facilities. At the same time whenever such services are provided, it should be aligned with the needs of a beneiciary’s perception and transparent voice. In such conditionalities, accountability plays a major role for success. Against this backdrop, Public Affairs Centre carried a study-cum-intervention on the ‘Swachh Bharat Mission- Gramin -the Indian National Programme, in terms of understanding consumer voice and accountability. It focused on the rural population of Odisha state through a 3-year long research project funded by the Bill and Melinda Gates Foundation…